Social media and commerce enjoy a curious relationship. On the one hand social media offers businesses the sort of precise customer targeting they can't find elsewhere and you're obviously hard pushed these days to find a brand that doesn't market itself via social media. But explicit e-commerce across social media has never quite taken off in the manner early evangelists envisaged. With this in mind we take a look at social media's evolving role in e-commerce, talk chatbots with DigitalGenius and analyse how brands can crack Snapchat.
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